ING Group

Living was asked by ING’s Corporate Compliance Risk Management team to raise awareness of the importance of the company’s compliance risk procedures to all employees.

ING needed a solution that would adhere to stringent corporate and regulatory guidelines, but deliver rather complex information in a way that motivated each employee to act upon these changes

Living's digital team identified a need to capture the attention of employees and encourage them to get involved. By creating a dedicated microsite along with an email and e-brochure campaign, Living created a more dynamic channel to drive awareness of these issues.

To launch the internal campaign, employees received a tailored set of emails that lead to a personalised digital pop-up brochure with a page-turning, intuitive format that brings to life the subject matter.

Living designed a digital solution that not only delivered a more sustainable version of traditional printed literature, but also created a more engaging, innovative and intuitive communications tool accessible via ING’s intranet.

The ING Compliance and Risk Management team now has a new means of communicating with employee audiences globally – one that meets the original objectives of the brief, but also provides costs savings, reduced environmental impact and measurable outcomes from the campaign.