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Getting mobile – the challenge for Asia’s asset managers 19 October 2017

For the world’s leading asset managers, the latest Living Ratings make sobering reading. Our June 2017 analysis of their digital communications across 50 core criteria revealed that just 11% of the top 100 firms provided exceptional digital content and engaging functionality for financial advisers and intermediaries.

To us, this is a disappointing performance from a sector that should put communication at the heart of its digital strategy. Failure to focus on the audience (not the firm) abounds, and one lesson is clear: positive financial performance does not negate the need for clear and effective communications. When it comes to supporting their audiences in the digital channel, and staying abreast of the remorseless growth of mobile, the school report is in: must try harder.

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The Millennial Bug 28 September 2017

For the next generation, the secret to engagement is doing… not just saying.

Is something bugging you about millennials? You know, that famously hard-to-get-to and much written about cohort. As Generation Y, the generation born between roughly 1980 and 1996, begins to discover its grown-up spending power – and therefore its marketability – acres of column inches are now being given over to the challenges of engaging with them, converting them, and sustaining a meaningful dialogue with them. Some old skool marketeers in more traditional sectors, operating beyond the hallowed ground of high street youth marketing, live in fear of these digital natives who can barely remember the joy of cassette tapes, typewriters and polaroids.

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Getting emotional in digital advertising 05 September 2017

Why you should focus on the future, but stay creative.

Over the past few years, Programmatic Advertising – that’s digital ads backed by a sprinkling of AI – has shaken up the way brands target and deliver messages to their audiences in real time. What’s noticeable is that online consumers, driven by exponential increases in smartphone and tablet use, are leaving an ever bigger digital footprint – one to be mined and exploited. So if data is the key driver, can good old fashioned creative still add tangible value in a more programmatic world? Absolutely. Here at Living, we believe that the secret to adding creative zest is to tell tales – and get emotional.

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The win-win of workplace diversity 30 August 2017

A compelling business case in a changing world.

Our 2017 Living Ratings revealed that just 23% of the world’s 100 leading asset managers provide any meaningful diversity & inclusion content. Our evidence tells us that it’s not a topic that’s being taken seriously. However, if you switch focus from the asset management sector for a moment and browse the home pages of the leading law or accountancy firms’ websites, you’d be forgiven for thinking that workforce diversity is business’s latest feel-good trend. But you’d be mistaken because this is a commitment that’s here to stay. 

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Beating Digital Grade Deflation 23 August 2017

Guest Feature by Mark Atkinson

"Computers are incredibly fast, accurate and stupid; humans are incredibly slow, inaccurate and brilliant. Together they are powerful beyond imagination." - Albert Einstein

What grades would asset managers get if they had just sat exams for digital intelligence? Judging by Living Group’s new ratings, most would have to settle for Cs and Ds or even Fs. Unlike this year’s crop of A Level and GCSE students, precious few would be celebrating being awarded coveted As and A*s.

So how can asset managers improve their digital performance? Living Group’s recommendations of really focusing on clients’ needs, versus puffing their own credentials, and producing high-quality, engaging content are certainly part of the answer.

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The power of “you” in a world that can’t stop talking about “me”. 16 August 2017

It’s time for asset managers’ websites to focus on their audiences.

We’ve all been there. You’re at a wedding reception, or a cocktail party, maybe a business lunch – or in my case the number 11 bus – and you’re sitting next to someone whose favourite subject is what they see in the mirror each morning. If you’ve a heart of stone or cojones of steel you’ll make your excuses and leave immediately. For most of us it’s awkward. If you’re kind, and most of us are, you’ll smile politely and stick it out. Because few of us like to cause offence – or get off the bus too early.

With websites or social media there are no such moral dilemmas; if something, or someone, bores you then you can click, close or swipe away. 

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